FREQUENTLY ASKED QUESTIONS | TeaSpot
Ordering & Shipping
To process your order and deliver it, our teams need 10 to 15 working days. Our teams do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
We offer free shipping in Canada from the Atlantic to the Pacific. No minimum order required.
Cancellation & Returns
Yes, as long as your order is not “in process”.
It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 30% of the purchase price.
Do not hesitate to contact us at email@example.com: our team will do its best to meet your needs!
We are only able to accept a return in case of a proven product defect.
Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a picture of the product in question (in the original packaging if possible) to: firstname.lastname@example.org with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
Payment & Security
Your security, our priority. TeaSpot only accepts secure and guranteed payments methods.
We accept :
- Credit Cards
- Debit Cards
The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
We make your shopping as easy as possible.
- Select the product(s) you want
- Click on “add to cart”
- Click on the shopping cart icon at the top right (your “cart”) to finalize your purchases
We also offer you the possibility to create an account to make the process even easier.
TeaSpot ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.