Ordering & Shipping

When will I receive my order ?

To process your order and deliver it, our teams need 10 to 15 working days. Our teams do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.

Can I track my order ?

You can track your order using the following link : Track your order

What are the delivery fees?

We offer free shipping in Canada from the Atlantic to the Pacific. No minimum order required.

Cancellation & Returns

Can I modify my order ?

Yes, as long as your order is not “in process”.

Can I cancel my order ?

It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 30% of the purchase price.

Do not hesitate to contact us at our team will do its best to meet your needs!

I would like to return an item

We are only able to accept a return in case of a proven product defect.

Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a picture of the product in question (in the original packaging if possible) to: with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.


Payment & Security

Which payment methods do you accept ?

Your security, our priority. TeaSpot only accepts secure and guranteed payments methods.

We accept : 

  • Credit Cards
  • Debit Cards
Are my information secure ?

Yes !

The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.

Other Questions

How can I place an order ?

We make your shopping as easy as possible.

  • Select the product(s) you want
  • Click on “add to cart”
  • Click on the shopping cart icon at the top right (your “cart”) to finalize your purchases

We also offer you the possibility to create an account to make the process even easier.

I was charged customs duty

TeaSpot ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.